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Job Details

Job Location:
Contract Type:
Full time
Job category:
Human Resources

Company Details

Company industry:
Healthcare Services
No. of Employees:

Preferred Candidate

Career level:
Manager (supervisor of staff)
Bachelor's degree
Minimum years of experience:
2-5 years

Professional Skills

Good interpersonal and Leadership skills

Language Skills


Job Description

Department: HR & Facilities
Reports To: Ass. Human Resource Manager
Supervises: No direct reports
Hours of Work: The job is done within normal working hours though jobholder may be occasionally required to work beyond normal hours.

Responsible for coordinating the employee life cycle for allocated business units and Implementing HR initiatives. As a generalist the jobholder will advise, guide and support all staff and managers in the Resolution Group; whilst providing high level people management and development support across the specific business units.

1. Administration of recruitment, selection and staff induction with respective business units;
2. Coordinate benefits and welfare administration for respective business units.
3. Administration of fixed term contracts;
4. Assist the Head of department in the developing and updating HR policies and procedures;
5. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance
6. Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
7. Works closely with management and employees to provides HR policy guidance and interpretation in order to improve work relationships, build morale, and increase productivity and retention.
8. Together with business unit leaders, identifies training needs, implements the training plan and follows up to measure the return on investment. 9. Undertake HR projects as applicable;

Advice line/middle managers on disciplinary issues that are in conflict with policies, procedures, practices and guidelines.

Ensure the leave liability is within acceptable limits whilst giving notice to HoDs on outstanding leave balances

Confirmation of confidential staff information both to internal and external respondents

Communiqué to staff on behalf of HR department on various issues.

Internal Purpose
All HoDs & Assistant Managers Coordination of HR support requirements
Facilities Section Requisition for assets
Finance Invoices, payments or LPOs, inform on new additions/deletions to payroll, pay deductions
IT Department IT & Infrastructure issues
Client Relations Instruct on new members, HR policy on dependents, staff medical cards
Underwriting Staff medical cover
Corporate Approvals and/or meeting scheduling
Marketing Internal communication on company events
Entire Company Plan & Coordinate orientation of new staff

External Purpose
Various Trainers/consultants
Outsourced training & follow up on payments HRMS vendor Information & data for HRMS implementation Administration Suppliers Coordinate, deal and resolve arising issues
Hotels & Conference centers Conference/workshop facilities

Position Requirements

Knowledge & Experience Required
A higher diploma in HRM with a Bachelor’s degree being an added advantage

3 years’ experience preferably in the service industry in a similar role

Knowledge of Uganda Labour laws

Effective verbal, listening, communication and time management skills

Ability to keep information confidential

Good computer and typing skills Desirable

Good interpersonal and Leadership skills

Excellent written and verbal communication skills

Good Problem solving skills and highly analytical

The following Core competencies are the skills, knowledge and behaviors expected of an employee at Resolution Insurance Co. Limited. These competencies may need to be adjusted depending on the company’s overall mission and values.

Communication Skills - Communicates clearly and professionally in written and oral forms to both internal and external clients.

Initiative and Confidence - Generates and acts on new ideas that add value to the business. Looks at different ways to solve problems and address difficulties.

Achievement Drive Sets goals and strives to achieve them with enthusiasm and determination.

Business Acumen - Has a good understanding of the business environment and the impact their behavior has on the reputation of the company.

Respect Treats colleagues and customers in a manner which demonstrates integrity, honesty and fairness.

About the Company

IAA Healthcare, the leading Health Management Organization in Uganda, was established in 2001, providing healthcare packages with access to the IMG group and affiliated hospital and clinic network.

Resolution Health East Africa, an insurance market leader in Kenya and Tanzania and in operation since 2002, has a proven track record in healthcare management gained from experience offering a variety of medical plans, travel plans and liability plans.

IAA- RESOLUTION was created by a partnership of the two companies to extend the hospital and clinic network to East Africa and internationally. Over 10,000 customers trust us with their health insurance needs.

We offer benefit rich product offerings that meet the needs of our customers by ensuring their peace of mind wherever they are. We have a presence across the greater East African region covering Kenya, Tanzania and Uganda.
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