JOB ROLE: Quality Assurance Officer
GRADE: Senior Practitioner
PROJECT: Keeping Children in Healthy and Protective Families (KCHPF)
REPORTING TO: KCHPF Project Manager
LOCATION: Kampala, with extensive travel to Mukono, Masaka and Mpigi
LENGTH OF CONTRACT: 2 year 3 months
To contribute to the Case Management component of KCHPF through monitoring, auditing, and quality assuring social work practice (including documentation), to achieve the complete reintegration of 700 children into safe family environments.
To ensure that the development and implementation of case plans is rigorous, keeps children safe, empowers families, and is aligned with
the Case Management package developed by Maestral, and global best practice.
To contribute to the global evidence base for effective Orphans and Vulnerable Children programming through monitoring, auditing, and
quality assuring social work practice that is evaluated as part of a research project.
1. Work in collaboration with Case Management Supervisors, M&E Officer and Project Manager, to establish systems and processes to ensure that the KCHPF case management approach, tools and SOPs are consistently, rigorously implemented to a high standard across teams to achieve:
Collection and screening of children’s biographical information
The assessment of children and families, including tracing activities
Case planning and implementation (including referral to service providers)
Preparing children and families for reunification
the safe placement of the child into a family environment
Collaborating with consortium partners to ensure timely delivery of cash grant, parenting training and research data collection
Post-reunification monitoring and case review
2. To ensure that case management activities across the districts are undertaken in a timely, context-sensitive, individualized and familycentred
manner to achieve complete reintegration, always in the best interest of the child
3. To assist Case Management Supervisors in providing the coaching, mentoring and support needed to enable Case Managers to successfully
fulfill their roles.
4. To conduct reflective supervision with Case Management Supervisors, to support them in fulfilling their roles.
5. In collaboration with Case Management Supervisors and M&E Officer, to develop and implement systems to ensure that the collection, recording, reporting, sharing, management and storage of all information relating to children’s cases is consistent across teams and complies with required standards.
6. To review, audit and quality assure social work assessments and reports, to measure the effectiveness and rigor of case work and take remedial action where it falls short.
7. To establish Case Manager/Case Management Supervisor peer group audits
8. To collaborate with the Monitoring and Evaluation Officer, Case Management Supervisors and Project Manager to ensure that all project
activities are implemented in a timely and cost effective way.
9. To provide guidance and support to Case Managers and Case
Management Supervisors to enable them to engage with relevant Government of Uganda bodies, local stakeholders, residential care facilities and support networks to help to achieve the project’s objective to achieve the safe reintegration of separated children into families.
10. Participate in relevant meetings, maintain project documentation, collect and report data as required, and produce reports on quality issues to managers and practitioners.
11. Participate in relevant trainings or capacity building exercises provided by KCHPF partners or external training providers.
12. Provide presentations and training on matters relating to quality and effectiveness of KCHPF services and on achieving evidence based best
13. To ensure that all project staff are trained in, and capable of implementing, child protection policies and procedures, and monitoring
and quality assure implementation of child protection policies and procedures.
14. To work with the Case Management Supervisors to ensure that project activities adhere to national laws, policies and guidelines related to case management, child protection and alternative care.
15. To support Project Manager in appraisal of Case Management Supervisors, and support Case Management Supervisors in appraisal of
16. To work on own initiative, managing and prioritizing own workload under the direction and regular supervision of the Project Manager
17. Strong communication and reporting to Project Manager, ensuring she is made aware of any issues of major importance or concern, and
recommendations to address concerns
18. To work with the Case Management Supervisors to ensure that cases are prepared for closure at an appropriate point according to SOPs, or that the family and their case file is transferred to local government or other identified partners