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Job Details

Job Location:
Contract Type:
Full time, Contract
Job category:
Quality Assurance

Company Details

Company industry:
NGO / INGO / Non-Profit
No. of Employees:

Preferred Candidate

Career level:
Experienced (non-manager)
Bachelor's degree
Minimum years of experience:
5-7 years

Professional Skills

Quality Assurance

Language Skills


Job Description

JOB ROLE: Quality Assurance Officer
GRADE: Senior Practitioner
PROJECT: Keeping Children in Healthy and Protective Families (KCHPF)
LOCATION: Kampala, with extensive travel to Mukono, Masaka and Mpigi
LENGTH OF CONTRACT: 2 year 3 months

Job purpose
 To contribute to the Case Management component of KCHPF through monitoring, auditing, and quality assuring social work practice (including documentation), to achieve the complete reintegration of 700 children into safe family environments.
 To ensure that the development and implementation of case plans is rigorous, keeps children safe, empowers families, and is aligned with
the Case Management package developed by Maestral, and global best practice.
 To contribute to the global evidence base for effective Orphans and Vulnerable Children programming through monitoring, auditing, and
quality assuring social work practice that is evaluated as part of a research project.

Job requirements

1. Work in collaboration with Case Management Supervisors, M&E Officer and Project Manager, to establish systems and processes to ensure that the KCHPF case management approach, tools and SOPs are consistently, rigorously implemented to a high standard across teams to achieve:
 Collection and screening of children’s biographical information
 The assessment of children and families, including tracing activities
 Case planning and implementation (including referral to service providers)
 Preparing children and families for reunification
 the safe placement of the child into a family environment
 Collaborating with consortium partners to ensure timely delivery of cash grant, parenting training and research data collection
 Post-reunification monitoring and case review

2. To ensure that case management activities across the districts are undertaken in a timely, context-sensitive, individualized and familycentred
manner to achieve complete reintegration, always in the best interest of the child
3. To assist Case Management Supervisors in providing the coaching, mentoring and support needed to enable Case Managers to successfully
fulfill their roles.
4. To conduct reflective supervision with Case Management Supervisors, to support them in fulfilling their roles.
5. In collaboration with Case Management Supervisors and M&E Officer, to develop and implement systems to ensure that the collection, recording, reporting, sharing, management and storage of all information relating to children’s cases is consistent across teams and complies with required standards.
6. To review, audit and quality assure social work assessments and reports, to measure the effectiveness and rigor of case work and take remedial action where it falls short.
7. To establish Case Manager/Case Management Supervisor peer group audits
8. To collaborate with the Monitoring and Evaluation Officer, Case Management Supervisors and Project Manager to ensure that all project
activities are implemented in a timely and cost effective way.
9. To provide guidance and support to Case Managers and Case
Management Supervisors to enable them to engage with relevant Government of Uganda bodies, local stakeholders, residential care facilities and support networks to help to achieve the project’s objective to achieve the safe reintegration of separated children into families.
10. Participate in relevant meetings, maintain project documentation, collect and report data as required, and produce reports on quality issues to managers and practitioners.
11. Participate in relevant trainings or capacity building exercises provided by KCHPF partners or external training providers.
12. Provide presentations and training on matters relating to quality and effectiveness of KCHPF services and on achieving evidence based best
13. To ensure that all project staff are trained in, and capable of implementing, child protection policies and procedures, and monitoring
and quality assure implementation of child protection policies and procedures.
14. To work with the Case Management Supervisors to ensure that project activities adhere to national laws, policies and guidelines related to case management, child protection and alternative care.
15. To support Project Manager in appraisal of Case Management Supervisors, and support Case Management Supervisors in appraisal of
Case Managers.
16. To work on own initiative, managing and prioritizing own workload under the direction and regular supervision of the Project Manager
17. Strong communication and reporting to Project Manager, ensuring she is made aware of any issues of major importance or concern, and
recommendations to address concerns
18. To work with the Case Management Supervisors to ensure that cases are prepared for closure at an appropriate point according to SOPs, or that the family and their case file is transferred to local government or other identified partners

Position Requirements


Degree in Social Work, community development or related field is Essential
At least five years relevant experience in child and family related community based work (pre or post qualification) is Essential
At least two year’s relevant experience post qualification is Essential
Experience of case management in a child reintegration context, including child assessment, family tracing, family assessment, child and family preparation, family strengthening, referrals, monitoring and case documentation is Essential
Experience of working in a child centered way, keeping the needs of the child paramount and able to demonstrate child advocacy skills is Essential
Experience of managing child protection situations in a community or residential care facility setting is Essential
Experience of delivering training and capacity building with professionals is Desirable
Experience of developing and implementing case management quality assurance processes, to ensure that case management practice and documentation is systematically audited and reviewed to ensure best practice is Desirable
Experience of working with residential care facilities and/or foster families is Desirable
Experience of developing positive, effective working relationships with government, NGOs and community stakeholders at all levels is Desirable


Skills in working with families, including ability to engage, support, negotiate, conciliate, develop innovative solutions to intractable family problems, and manage child protection situations is Essential
Skills in working therapeutically with children including ability to communicate effectively, verbally and non-verbally, applying knowledge of attachment theory and child development is Essential
Knowledge and understanding of Uganda’s Alternative Care Framework is Essential
Knowledge of purpose, goals and approaches to delivering staff reflective supervision is Essential
Ability to learn, implement and coach others on case management and data gathering systems is Essential
Ability to collect, share, manage and store information and data and retrieve it to make formal reports and presentations is Essential
Ability to take initiative, work plan, manage own workload, prioritize, and meet deadlines, whilst keeping own manager informed of matters of importance or concern is Essential
Ability to work flexible hours, to travel to districts frequently, and to stay away from home as required is Essential

Please submit a cover letter together with a CV to

About the Company

Child’s i Foundation was established in Uganda in 2009.We wanted to demonstrate that it was possible to provide children with loving families and help those children in orphanages to return to families, extended families and, where appropriate, Ugandan adoptive families.

We developed the Ugandans Adopt campaign on behalf of the Ministry of Gender, Labour, Social Development to encourage more Ugandan families to adopt children who need a home. As part of this initiative we set up the National Alternative Care Panel on behalf of the Government of Uganda and handed it over in 2015.

We also established the country’s first Social Work Centre of Excellence in 2012, to spread good social work practice at national level.

Child’s i Foundation has worked in partnership with the Government to develop family based programmes including tracing and reunification, foster care and domestic adoption and together we have provided the evidence and know- how to inform the National Alternative Care framework.


Child’s i Foundation supports change at all levels in Uganda, advocating and supporting family and community based care for all children. We create successful, scalable programs that inform government and other agencies. We help to develop child protection systems in rural and urban communities to demonstrate how orphanages can be replaced by family and community care and build social work force capacity and capability across the country.

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